Greensboro Senior AdvisorWho is the Area Agency on Aging for Greensboro?
The Piedmont Triad Regional Council Area Agency on Aging in Kernersville (336-904-0300) serves Guilford, Randolph and Rockingham counties among its twelve counties.
It provides information and options counseling, family caregiver support, regional long-term care ombudsmen and planning for local aging services.
Who handles complaints about care homes?
DHSR's Complaint Intake Unit at 1-800-624-3004 (weekdays 9 a.m. to noon and 1 to 4 p.m.) takes complaints about adult care homes, nursing homes, home care agencies and hospices.
County adult home specialists investigate many adult care home complaints.
Who do we call about abuse or neglect of an older adult?
Adult Protective Services at the county department of social services: Guilford 336-641-3137 (after hours 800-378-5315), Randolph 336-683-8300, Rockingham 336-342-1394.
Call 911 if someone is in immediate danger.
Where do we apply for Medicaid or Special Assistance?
At the county department of social services: Guilford County at 1203 Maple Street in Greensboro or 325 E. Russell Avenue in High Point (336-641-3000), Randolph County in Asheboro, and Rockingham County at 411 NC Highway 65 in Wentworth (336-342-1394).
Medicaid applications can also be made online through ePASS.
What does the long-term care ombudsman do?
Advocates for residents of adult care homes, family care homes and nursing homes, helping resolve complaints, explain rights and respond to discharge notices, free and confidentially.
Reach the Piedmont Triad regional ombudsmen at 336-904-0300.
Where can caregivers find respite?
Through adult day programs, licensed home care agencies, short respite stays in adult care homes, and the Family Caregiver Support Program at the Piedmont Triad Regional Council.
CAP/DA and PACE include respite for their participants.
How can Greensboro Senior Advisor help?
We explain options, check licenses and ratings with you, and introduce your family to licensed homes that fit the needs and budget, at no charge to families.
Communities pay us a referral fee when a family we introduced moves in.
Is there help for older adults who need meals at home?
Yes. Home-delivered meal programs funded through the Area Agency on Aging and local senior services agencies operate in all three counties, often with waiting lists, and some churches and Meals on Wheels groups fill gaps.
Ask the Piedmont Triad Regional Council (336-904-0300) or the county senior services office for the program serving your parent's address.
Who can help a Triad family review Medicare plans?
SHIIP, the free Seniors' Health Insurance Information Program run by the N.C. Department of Insurance, trains local counselors who help compare Medicare Advantage, supplement and drug plans without selling anything.
Counseling is busiest during the fall open enrollment period, so book early.
