Greensboro Senior AdvisorEncompass Home Health of North Carolina is a Medicare-certified home health agency based at 5 Oak Branch Drive, Ste 5E in Greensboro, NC 27407. Medicare first certified it in 1988, 38 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the North Carolina average of 3.5. It trails the North Carolina average on 7 of the measures Medicare publishes and beats it on none.
What is Encompass Home Health of North Carolina's Medicare record?
| Agency | Encompass Home Health of North Carolina |
|---|---|
| Address | 5 Oak Branch Drive, Ste 5E, Greensboro, NC 27407 |
| Phone | (336) 274-6937 |
| Medicare provider number (CCN) | 347173 |
| Ownership | Proprietary |
| Medicare-certified since | 01/06/1988 |
How does Encompass Home Health of North Carolina score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Encompass Home Health of North Carolina. It is better than the North Carolina average on 0 and worse on 7.
| Measure | Encompass Home Health of North Carolina | North Carolina average | U.S. average | vs. North Carolina |
|---|---|---|---|---|
| Started care on time | 97% | 98.3% | 96.6% | About the same |
| Got better at walking or moving around | 78.2% | 89.9% | 88.6% | Worse |
| Got better at getting in and out of bed | 83.6% | 91.5% | 89.8% | Worse |
| Got better at bathing | 82.4% | 91% | 90.7% | Worse |
| Breathing improved | 83.3% | 92.2% | 91.5% | Worse |
| Got better at taking medicines correctly | 82.6% | 88.8% | 88.3% | Worse |
| Medication issues addressed on time | 94.9% | 94.9% | 94.4% | About the same |
| Flu shot status checked | 58.7% | 64.9% | 63.3% | Worse |
| Met expected function at discharge | 64.5% | 76.4% | 71.7% | Worse |
| Falls with major injury (lower is better) | 1.1% | 1.1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.1% | 0.2% | 0.2% | About the same |
Where it trails: met expected function at discharge, got better at walking or moving around and breathing improved.
What do patients say about Encompass Home Health of North Carolina?
82% of surveyed patients said they would definitely recommend Encompass Home Health of North Carolina, based on 165 completed surveys. The North Carolina average is 83%.
| Survey question | Encompass Home Health of North Carolina | North Carolina average | U.S. average | vs. North Carolina |
|---|---|---|---|---|
| Team gave care in a professional way | 92% | 91% | 89% | About the same |
| Team communicated well | 89% | 89% | 86% | About the same |
| Team discussed medicines, pain and home safety | 82% | 84% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 91% | 89% | 85% | About the same |
| Would definitely recommend the agency | 82% | 83% | 79% | About the same |
Do Encompass Home Health of North Carolina's patients end up back in the hospital?
Medicare rates Encompass Home Health of North Carolina better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 87.3% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 3.5% |
| Preventable hospital stays during care | Same As National Rate | 8.3% |
Which home health services does Encompass Home Health of North Carolina provide, and which does it not?
Encompass Home Health of North Carolina reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Encompass Home Health of North Carolina? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Greensboro. |
Which Greensboro-area ZIP codes does Encompass Home Health of North Carolina serve?
Encompass Home Health of North Carolina tells Medicare it serves 32 ZIP codes in Greensboro, High Point and Guilford, Randolph and Rockingham counties, out of 51 in total.
- 27025
- 27027
- 27048
- 27214
- 27233
- 27235
- 27249
- 27260
- 27262
- 27263
- 27265
- 27282
- 27283
- 27288
- 27298
- 27301
- 27310
- 27313
- 27320
- 27326
- 27357
- 27358
- 27377
- 27401
- 27403
- 27405
- 27406
- 27407
- 27408
- 27409
- 27410
- 27455
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Encompass Home Health of North Carolina before starting care?
Ask what 'done' looks like
64.5% of patients reached the level of function Medicare expected by discharge (North Carolina average 76.4%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how often the therapist actually comes
78.2% of its patients got better at walking or moving around, against 89.9% across North Carolina. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask about breathing and oxygen management
83.3% of patients had less shortness of breath by the end of care (North Carolina average 92.2%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Greensboro, NC?
These Medicare-certified agencies are also based in or near Greensboro.
- Interim Healthcare of the Triad — 5 of 5 stars
- Authoracare Collective — 4 of 5 stars
- Centerwell Home Health — 3.5 of 5 stars
- Bayada Home Health Care, Inc — 3 of 5 stars
- Suncrest Home Health — 3 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Encompass Home Health of North Carolina Medicare-certified?
Yes. Encompass Home Health of North Carolina is certified by Medicare under provider number 347173 and has been since 1988. Original Medicare pays certified agencies directly for covered home health care.
What is Encompass Home Health of North Carolina's Medicare star rating?
2.5 out of 5 for quality of patient care. The North Carolina average is 3.5. Its patient survey rating is 4 out of 5.
Does Encompass Home Health of North Carolina provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
